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How do I find out if an item is Energy Star rated? +
Energy Star listed items are noted on the Lijiacheng website as well as product spec sheets. To verify, you may also visit https://www.energystar.gov/productfinder/. Simply select product category (Light
Bulbs/Light Fixtures) and search by item number (you must search the full part number, NOT the 5-
digit order code) to find the official listing.
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What should I do if I have a defective light / bulb? +
We're sorry if you've encountered a problem with one of our lighting products; we strive to deliver the highest quality products available. Pls feel free to contact our sales rep if you have any questions, we will deal with them immediately.
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Where can I find tracking for my sample shipment? +
Please contact the sales rep who approved your request for the sample for shipping information. We will provide the tracking number once the sample have been finished.
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How can I receive a sample of a Lijiacheng product? +
Samples can be requested with sales rep, pls provide your detailed requirements such as the watt, Lumen and so on. Our sales will arrange the samples for you. And usually it takes 7-10 working days to finish the samples.
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Do LEDs create heat? +
LED bulbs do generate some heat, but less heat than other technologies. When handling any bulb, you should use caution and turn off the bulb before handling to ensure it cools down and keep safety in mind.
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What's the difference between wet and damp location? +
Bulbs rated for wet locations are essentially weatherproof so they can be used in just about any application outdoors.
Bulbs rated for damp locations can be used outdoors but must have protection from the elements, they cannot be used in exposed fixtures or they will fail due to too much moisture.
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Can Lijiacheng Bulb be used with a dimmer? +
We carry both dimmable and non-dimmable light bulbs. Please view our Dimmer compatibility list for compatible dimmers by model number
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I need clarification on Installation Instructions for my product. +
Lijiacheng general installation instructions are available on ljclight.cn on the LIJIACHENG E-Catalog page under documents. If you still have questions, please contact sales rep for assistance.
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Where can I find spec sheets for a Lijiacheng Product?+
Lijiacheng spec e-catalogs are available on ljclight.cn on the LIJIACHENG E-Catalog page under documents. If you are unable to find a spec, please contact sales rep for assistance.
